Category Archives: Notes from the President

This image has an empty alt attribute; its file name is Renee.jpg

Renee Preston – Senior Vice President of Membership Services

Notes from the President: Next HR Table Talk Focuses on Direct Sourcing

On March 16, 2021, the HRO Today Association held its first HR Table Talk. Created to provide a safe space in which members can feel comfortable discussing challenging issues, the HR Table Talks series focuses on critical topics such as: HR technology, recognition, engagement, candidate experience, and more. Attendance is limited to create a feeling of closeness and security and are not recorded so participants can be completely open and honest when talking about their most pressing concerns. Talks are jointly facilitated by practitioner and provider members who help guide the conversation, offering their unique perspective and expertise. Read full letter here

At our first Talk, members came together to discuss one of the most important issues in the workforce today—diversity and inclusion. Last year’s events placed a spotlight on the need for equal opportunities for all and forced organizations to quickly reshape their values and practices. With the assistance of facilitators from Yoh and KenCrest, participants had a very progressive, enlightening, and inspirational conversation. Members talked about D&I being a journey and shared useful information, tips, and several powerful statements, including:

  • Be intentional – why are you creating this DE&I program? What are the goals?
  • Maintain momentum.
  • Bring your difference to work each day!
  • Think ahead, keeping some of the end in mind.
  • You need executive buy-in to support DE&I programs. There’s only so much you can do at a grass roots level.

Association member Sarah McMullen, Diversity Program Manager, Talent Acquisition at CVS Health, said following the Talk: “I really liked the small size of the group. It allowed for everyone to chime in with their thoughts and ask questions.” This is exactly what we were aiming for!

The next HR Table Talk will take place June 15th at 12pm ET. It will focus on the emerging trend of companies seeking to manage their contingent labor pools through “Direct Sourcing” by examining “Saving and Benefits of Direct Sourcing for Contingent Labor: Fact of Fiction?”

  • How are companies are using “direct sourcing” strategies and what does it mean?
  • What are the advantages and disadvantages of direct sourcing?
  • The pros and cons of doing contingent labor management internally and what that means with respect to technology and worker classification responsibilities.
  • What you need to recognize about your employment brand and its impact on prospective savings and success of direct sourcing.

You must be a member of the HRO Today Association to participate in the HR Table Talks series. The Association is the HR industry’s standard-setting community working to keep you connect and informed about the most critical topics in HR. Investing in membership is an affordable way for an entire organization to gain access to HR content and community. Please contact me for details (Renee.Preston@SharedXpertise.com). I look forward to seeing you on an upcoming livestream or HR Table Talk.

Best,
Renee

Notes from the President: Association Update

March 17, 2021

HRO Today’s CHRO Today Executive Network (C-TEN) will soon celebrate its 4th anniversary. It’s been a rewarding journey to develop this unique network that caters to the needs of top HR leaders. The fact that our founding members have renewed their membership year after year, and the group has experienced steady growth, even during a global pandemic, confirms C-TEN is an important resource for top HR leaders. Read full letter here

During a recent meeting, members shared their best practices on Crises Management. Several important take-aways came out of the discussion, in particular the notion that effective crisis management requires the cooperation and coordination of many stakeholders within the organization, including teams from HR, legal, IT, finance, operations, and public relations. And, because crisis management is so important and affects everyone in human resources, I’m happy to share Ian Mitroff’s Six-Step the Crises Management Model with you all:

  1. Detection – creating early warning systems.
  2. Preparation – systematic planning, preparation and training for a crisis.  Crisis management plans, business continuity plans and disaster recovery plans.
  3. Containment – executing the plans and process developed during preparation stage, adapting to unique circumstances of current crisis.
  4. Crisis Recovery – moving the business back toward normal operations.
  5. No—Fault Learning – reviewing and assessing crisis management performance to extract key lessons learned without attributing blame.
  6. Redesign – integrating the learnings from the previous stage to evolve existing crisis management

The HRO Today Association’s monthly Livestreams continue to offer opportunities to learn and share HR best practices, tools, trends, and technology. Different formats bring together industry experts to deliver insightful perspectives and meaningful takeaways that improve strategy and overall performance.

Calling all members!  Shine the spotlight on a successful initiative or talk through how you conquered a challenging situation by presenting a livestream on our global stage. Choose the format and length that suits your topic best, as we know that everyone prefers different methods and approaches when it comes to learning. No matter what format you choose, all livestreams are intended to be interactive and intimate so participants can ask questions, create meaningful connections, and come away with new ideas and/or insights on the latest evolutions of tried-and-true practices.

If you’re not yet a member of the HRO Today Association, now is the perfect time to join. Please contact me for details. We can get you and your team set-up and connected to helpful resources in no time. I look forward to seeing you on an upcoming livestream.

Best,

Renee

Notes from the President: New Series Connects Members Across the Globe

February 12, 2021

I’d like to start by welcoming new members, CVS Health and Wallace Foundation to the HRO Today Association Community! I’m also pleased to mention Hueman People Solutions has become the latest HRO Today Certified Provider. The HRO Today Certified Provider Certification indicates a provider has undergone evaluation and testing to verify they are a credible and trusted provider of HR services. This is the most important form of certification in our industry, as it ensures customers have access to qualified service providers of HR services and technology. Read full letter here

The Association continues to focus on connecting members to share best and next practices, and that’s why I’m excited to announce the launch of our new HR Table Talks series. This quarterly series provides a safe space for members to connect and have authentic and sincere conversations about sensitive topics. Attendance will be limited to create a feeling of closeness and security, and the sessions will not be recorded so participants can be completely open and honest when talking about their most pressing concerns.

Each discussion will be led by member facilitators, who will use predetermined conversation starters to guide the dialogue. When they register, participants will be asked to submit specific questions they would like to have addressed during the session; the facilitators will ensure these are posed to the group as well. We invite Association members to join us for these truly interactive sessions that will leave attendees with refreshing new insights – and new contacts – to help them do their jobs better.

The first HR Table Talk will take place Tuesday, March 16 at 3PM ET and focus on Diversity & Inclusion. As mentioned, we are keeping these sessions small, so I encourage you to reserve your spot today (https://hrotoday.com/association/hr-table-talks/). The HR Table Talks Facebook group allows members to start the conversation early and will keep it going far beyond the end of each session.

If you’re not a member, now is the perfect time to join. Please contact me for details. We can get you and your team set up and connected to helpful resources in no time. I look forward to seeing members from across the globe come together on March 16. Take care!

Best,

Renee

Notes from the President: Reap Professional and Personal Awards by Getting Engaged

January 18, 2021

I’d like to start by welcoming new members, KenCrest and Infosys, to the HRO Today Association community! I’m also pleased to mention that Achievers has become the latest HRO Today Certified Provider – well done! This certification ensures customers have access to qualified service providers in the HR services and technology industry. Read full letter here

We experienced increased engagement in the Association during the last quarter of 2020, which continues into the new year. Commitment to our Global Board of Advisors remains strong, with our EMEA and APAC groups experiencing the most growth. Getting involved with the Board of Advisors is a great opportunity for maximizing membership engagement and benefits and also serves as a personal forum for best practice sharing, networking, learning and leadership. I’m delighted to welcome the following executives:

  • Rick Goh, Senior Director, APAC Human Resources, Gates Corporation (APAC)
  • Simon Bradberry, VP of Operations & BD, EMEA, Allegis Global Solutions (EMEA)
  • Su Corkeron, HR Director MENA, Weatherford (EMEA)
  • Anjali Pendlebury-Green, VP & Global Head of Digital Operation Practice, Capgemini (EMEA)
  • Anne Bucher, Senior Vice President, Global Experience, Cielo (North America)
  • Brad Dever, Managing Director, RPO Solutions, Allegis Global Solutions (North America)
  • John DiPietro, Senior Vice President, Client Solutions, Hudson RPO (North America)
  • Laura Trollope, Vice President, Global Total Talent Solutions, Randstad Sourceright (North America)

You can also connect directly with other members and raise your profile in the community by dedicating just an hour a month to a committee. This is a valued role that supports the growth of the Association, and I’d like to thank our newest members for their participation:

  • Mike Brann, Director, Business Development, Broadleaf Results
  • Karen Feeney, Vice President, Organizational Development, KenCrest
  • Brielle Heflebower, Senior Marketing Specialist, AMN Healthcare
  • Cristine Kane, VP Solution Design & Technology Innovation, Hudson RPO
  • Suzie Mitchell, Vice President, Client Delivery, Broadleaf Results
  • Rose Rutledge, Director, Client Services, Yoh

I challenge all members to become more engaged in 2021 – it’s rewarding personally, and the involvement has a positive impact on your organization. Start by showcasing your thought leadership on our global stage: shine the spotlight on a successful initiative or talk through how you conquered a challenging situation by presenting a 20- or 30-minute livestream. Contact Wendy Metzgar, Director of Membership Services, at wendy.metzgar@sharedxpertise.com to propose your topic. We are now scheduling programs throughout 2021.

As always, I’d like to thank our members for their continued participation and support. Exciting things planned for 2021 – stay tuned!

Best,

Renee

Notes from the President: 2020 HRO Today Association Conference: Not Just Another Virtual Event!

September 30, 2020

The 2020 HRO Today Association Conference will take place on November 17th from 12-4pm ET. Finally, a virtual conference that doesn’t sacrifice the networking experience!

The HRO Today Association Conference will be a half-day HR retreat that brings Association members together to learn from each other and network. Nonmembers are welcome to roll up their sleeves and join us as we dive deep into this year’s theme: the tech that enables HR and how leaders are preparing for what’s next. Read full letter here

Attendees will be able to interact in real-time by joining a table; this real-time, face-to-face interaction makes virtual networking feel natural and fun! A built-in virtual business card will help participants connect on other platforms and set up meetings after the event.

This year’s program will focus on the tech that enables HR and how HR leaders are preparing for what’s next. Participants will be able to connect directly with speakers and get answers to their most pressing questions. Sessions will examine using technology to attract, predict, engage, and retain the best talent. Dr. Peter Cappelli, from the Wharton Center for HR, will join us, in addition to a panel of CHROs discussing “What the Future of Work Looks Like and Preparing for What’s Next.” And, the highlight of our year, the HRO Today Association Awards for North America will be presented during the event. Get complete details and register – spots are limited!

The HRO Today Association continues to make professional development opportunities for our members a top priority. I encourage you to reserve your seat today for an upcoming 30-minute livestream session:

  • October 6: Designing and Implementing a Total Talent Solution: Getting the Maximum Benefit for Your Program
  • October 13: Future of DEI: Making Inclusive Behavior a New Habit
  • October 20: Overcoming Complexity in Our World of Work, Part 1: Defining Simplification
  • October 27: Overcoming Complexity in Our World of Work, Part 2: Gaining Control

Finally, the HRO Today Association is pleased to invite you to our first Member Meet Up on December 10th! This members-only Zoom get-together will help kick off the season of celebrating and giving thanks. After a trying year, we can all use some time dedicated to connecting with peers, talking about what we are thankful for, sharing an uplifting story, or even asking questions and seeking advice about a professional challenge – it’s YOUR time! So, grab your favorite beverage, choose a festive background (there will be a prize for the best one), and get ready to enjoy an hour with friends!

As always, I’d like to thank our members for their continued participation and support. We are working hard to support you during these challenging times. I hope to see many of you at the Conference, an upcoming livestream session, and/or the Member Meet Up!

Best,

Renee

Notes from the President: Virtual Professional Development Opportunities and More

August 26, 2020

The HRO Today Association has made it a priority to ensure members are engaged and can connect with one another and to professional development opportunities virtually throughout the pandemic. In fact, we’ve been offering virtual learning opportunities all along, but we’ve really stepped up our game the last few months! Our Director of Membership Services, Wendy Metzgar, has done an incredible job securing top-notch speakers to deliver content on the most pressing topics our members are facing right now. Read full letter here

The Association’s Professional Development Livestreams offer members the chance to learn and share HR best practices, tools, policies, resources, trends, and technology. A variety of formats brings together industry-leading experts, including executives, trainers, coaches, authors, thought leaders and advisors, to deliver meaningful takeaways that improve strategy and overall performance. Recent sessions include:

  • The Future of DEI: Leveraging Connection to Build an Inclusive Culture
  • A Candid Conversation about Racial Injustice and the Positive Impact HR Leaders Can Make
  • How High-Level Women Succeed – and How Do We Up-Level Everyone Else
  • Drive Employee Engagement with Learning and Development Initiatives

We want to hear from you! Share the details of a winning initiative or talk through how you conquered a challenging situation. Contact Wendy Metzgar, Director of Membership Services, at wendy.metzgar@sharedxpertise.com to propose your topic. We are now booking for November and December 2020.

Our CHRO Today Executive Network (C-TEN) continues to meet each month to share best practices and discuss the many challenges members are facing. Most recently we brainstormed on creative ways to keep employees engaged and combat fatigue from setting in. Employee-led chair yoga and meditation breaks, step and water challenges, and lunch and learn sessions have proven effective and fun.

Lastly, the 2020 HRO Today Association Conference will be held using a virtual event platform on November 17th. We have a very interactive program planned, including a live Q&A with a panel of CHROs along with sessions on using HR technology to attract, engage and retain the best talent.

To all members who have chosen to be a part of the HRO Today Association and C-TEN, I thank you.  We promise to continue to offer a high-level of educational and professional development opportunities for you to choose from.

I look forward to seeing you on our next livestream session!

Best,

Renee
Renée Preston
Senior Vice President of Membership Services
Global Executive Director of the HRO Today Association

Notes from the President: CHRO Today Executive Network (C-TEN): The Power of Choice

I’d to start by examining the word ”choice.” “Choice – the right, the power, the opportunity to choose. It is your right to choose. It is immense power to be able to choose. It is a tremendous opportunity to have the freedom to choose. Not making a choice is still, indeed, a choice.” This is an excerpt from the commencement speech given at my son’s high school graduation last month, where ironically, we had no choice but to stay in our cars as we watched a presentation that recognized his classmates at a local drive-in theater. Read full letter here

I’ve thought about this statement several times since that evening at the drive-in. How do you know if you’re making the “right” choice? During these past few months, HR leaders have had to make some very difficult choices, many without a network they can turn to for advice. The CHRO Today Executive Network (C-TEN) is a peer group that HR leaders can turn to for guidance to ensure they are making the best choice. C-TEN is not like other networks. It is small by design to ensure members develop closer relationships, and it is cross-industry, offering a variety of different perspectives. C-TEN is sensitive to the HR leader’s incredibly busy schedule, meeting virtually for one hour, once a month. This month the group met over Zoom to discuss their “Back to Office Strategy.” We used a recent article from HRO Today, “Reopening the Doors,” to guide us through some key priorities to consider when bringing employees back to the office post-COVID-19. It’s always interesting to learn how businesses of different sizes and from industries deal with similar challenges. One of the biggest challenges the group is facing right now, as I’m sure you are as well, is planning for employees whose work cannot be done remotely if schools do not open in the next few weeks. How will you support them while ensuring your business is not impacted? I’d love to hear your plans and am happy to share with you what our C-TEN members are considering. You can reach me at Renee.Preston@SharedXpertise.com or 215-606-9562. To all our members who have chosen to be a part of the HRO Today Association and C-TEN, I thank you. We promise to continue to offer a high level of educational and professional development opportunities for you to choose from.

Please visit https://hrotoday.com/association/ to join us or contact me directly at 215-606-9562.

Take care, Renée

Renée Preston Senior Vice President of Membership Services Global Executive Director of the HRO Today Association

We are in this together!

May 15, 2020

HR professionals around the globe are doing amazing things as they lead, inspire, and keep employees safe during these unprecedented times.  Don’t go it alone – the HRO Today Association is here to keep the human resources community connected and provide virtual learning and professional development opportunities.  Read full letter here

Our community of leaders works to keep you informed about the most critical topics in HR: what’s new, what’s next, and you need to be thinking about right now.  Members learn together, strengthen their networks, share best practices, and create new industry tools, discussing and defining standards and practices that make an impact. These networking opportunities, combined with our global database of research and resources, help us ensure that our members are well positioned for success and growth within the HR industry. With the help of our Association, members are armed with the tools they need to improve the quality, effectiveness, and efficiency of their HR operations.

Recent livestream sessions, which are available to members on-demand, include such timely topics such as “Practical and Legal Considerations of Getting Back to Work” and “Shifting Back to Normal after COVID-19: A Perspective from Asia”.

Alternate communication strategies were discussed during a recent video conference meeting of the CHRO Today Executive Network, or C-TEN. This peer group allows top HR leaders to connect on topics that are important to them and provides an environment for shared learning where tough questions can be addressed. Members have said, “the open discussions with other HR professionals and hearing the work they are doing is where there is real value.” Plus, C-TEN supports your entire staff by offering a membership to the HRO Today Association. Upcoming meeting topics include:

Show your staff you are committed to their ongoing professional development, now more than ever, and give them access to the tools and information they need to be successful in their role.

To our current members, I thank you for your continued support and participation, especially the members of our global board of advisors and committees, who have continued to make time to connect with one another and share their experiences amid the pandemic.  Our members are a very special breed of professionals dedicated to advancing the practice of human resources.

If you’d like to learn more and see if C-TEN is a resource you can benefit from, please contact me directly at (215) 606 – 9562. We expect the group to reach capacity later this year.

Please visit https://hrotoday.com/association/ to join us or contact me directly at 215-606-9562.

Take care,
Renée

Renée Preston
Senior Vice President of Membership Services
Global Executive Director of the HRO Today Association

Renee Preston – Senior Vice President of Membership Services

Executive Director of the HRO Today Association

A Time for Recognition and Positivity

April 27, 2020

 Appreciation is a fundamental human need. Recognition is essential to ensure employees are engaged and productive. COVID-19 has impacted nearly every business globally, and employers need to not only ensure employees are safe and have the tools needed to do their job, but that they stay committed and know their worth during these challenging times. Read full letter here

Every day, HR professionals design services or lead projects that not only advance their business, but that can be life-changing for employees. Or, maybe a colleague has demonstrated calm but purposeful leadership during these unprecedented times, making sure employees not only feel safe, but creating an environment in which they can thrive.

These are the inspirational stories we want to broadcast to the HR community and beyond via the 2020 HRO Today Association Awards.

The HRO Today Association awards are the highlight of our year. They inspire those in the HR industry worldwide. For that reason, we take great pride in showcasing the finalists and presenting the winners. Finalists and winners for North America are revealed at the HRO Today Association Conference, and the EMEA and APAC awards are revealed at their respective regional HRO Today Forum events.

Nominations are open to anyone in the industry – service providers, buyers/clients and advisors, within several categories:

Company Awards (recognizing a team):

  • Thought Leadership (HR Excellence) Award
  • Business Partnership Excellence
  • Recruitment Team of the Year
  • Diversity and Inclusion Excellence
  • HR Team of the Year
  • Best in Class: Candidate Experience/Reputation

Individual Awards

  • Thought Leadership (HR Excellence) Award
  • Leadership Award
  • Executive HR Champion of the Year
  • Innovation in HR
  • Best in Class: HR Technology

The feeling of being recognized by peers is unmatched: “I was thrilled to learn that I was a winner because I was chosen by a group of my peers in this profession, people who work in the field and understand the challenges and opportunities,” said Valerie Egan, Director, Learning and Education, Girl Scouts of the USA and 2019 Award Winner.

Please visit https://www.hrotoday.com/association/awards/ to submit a nomination, or contact me directly at 215-606-9562.

Renée


Renée Preston
Senior Vice President of Membership Services
Global Executive Director of the HRO Today Association

The Power of Certification

March 20, 2020

The Power of Certification Competition is high in nearly every industry. How do you elevate your firm from the competition? Certification can differentiate one organization from another by demonstrating to your customers, prospects and competitors that you follow industry standards and adhere to a high level of ethical practices. Ultimately, certification demonstrates commitment to superior professionalism and continued learning. These merits boost professional credibility and prestige within your network, with current clients, and when pursuing new business opportunities. Read full letter here

At HRO Today, our extensive data and understanding of the market through the Baker’s Dozen Customer Satisfaction Ratings, our magazine, and our research, as well as our company and team experience combined with a global group of expert Association members, have provided the right level of knowledge and skills to create a successful program – The HRO Today Provider Certification Program.  This important industry standard and benchmark can help providers to break into new markets. It also provides a key strategy to better position themselves in this competitive industry.

By becoming certified, companies can maximize the potential of existing markets and demonstrate to current and prospective customers that they have undergone a rigorous audit and testing process and have reached a specific level of accountability of standards and ethics.  A provider who successfully completes the 5-step process will receive a Certified Provider badge from the HRO Today Association. This badge or “seal of approval” indicates that you have undergone evaluation and testing to verify that you are a credible and trusted provider. This form of certification ensures companies have access to qualified service providers in the HR services and technology industry.

For the buying community, the HRO Today Provider Certification provides a much-needed service which allows consumers to confidently target providers who are operating at an established level of service.

Please visit https://www.hrotoday.com/association/certification/ to learn more, or contact me directly at 215-606-9562.

Renée Preston
Senior Vice President of Membership Services
Global Executive Director of the HRO Today Association