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First HRO Today Certified Providers Announced

Philadelphia, PA – April 8, 2020 – SharedXpertise Media LLC, publishers of HRO Today, providers of events and research for the most senior levels of human resources, and managers of the HRO Today Association, is pleased to announce the first four businesses to be designated as HRO Today Certified Providers.

Through our magazine, research, and Baker’s Dozen Customer Satisfaction Ratings, HRO Today possesses extensive data and in-depth understanding of the market. Working with a global group of our Association members, we have provided the appropriate level of knowledge and skill level to create a successful certification program for the human resources industry.

Certification gives businesses the leverage needed to maximize market potential, as it demonstrates the highest level of accountability regarding standards and ethics. Earning the HRO Today Certified Provider badge is a seal of approval indicating that a business has gone through a rigorous evaluation process and has been deemed reputable and trustworthy.

“The HRO Today Association has long been the HR industry’s standard-setting organization. The HRO Today Provider Certification ensures customers have access to qualified service providers in the HR services and technology industry,” said Renee Preston, Global Executive Director of the HRO Today Association

Yoh was the first business to earn the Certified Provider badge.

“Yoh prioritized this certification and is proud to be the first because of HRO Today‘s position as a trusted source for the buyer community,” said Kim R. Davis, Vice President, RPO Sales Support and Strategy for Yoh. “This certification provides buyers with reassurance and gives providers like Yoh another benchmark for ensuring we are always providing the highest quality service to the HR community.”’

Yoh was followed by WilsonHCG, The ActOne Group, and LevelUp.

Certification is a five-step process: General Application; Provider Questionnaire, Company Experience and Qualifications; Provider Questionnaire, Approach and Methodology; Provider Survey Questionnaire; and Customer Satisfaction References.

Member and nonmember businesses are invited to apply to become HRO Today Certified Providers. Complete details can be found at

About HRO Today

HRO Today is the property of SharedXpertise Media and offers the broadest and deepest reach available anywhere into the HR industry. Our magazines, web portals, research, e-newsletters, events and social networks reach over 180,000 senior-level HR decision-makers with rich, objective, game-changing content. Our No. 1 strength is our reach. HR leaders rely heavily on the HRO Today’s Baker’s Dozen rankings across six different categories when selecting an HR service provider.

Contact: Wendy Metzgar

HRO Today Association Company Awards Defined

Thought Leadership (HR Excellence)

This award recognizes forward thinking, innovation, and problem solving by a team or company resulting in improved customer satisfaction, better business performance, and/or an advancement for the industry.

Business Partnership Excellence

This award recognizes a partnership between service provider/consumer, teams or departments within an organization and/or collaboration across two businesses that results in a positive outcome from a business, financial and/or philanthropic standpoint. Please discuss the problem, solution, and results that transpired before/during the partnership, noting process improvements, key metrics, and customer testimonials when applicable.

Recruitment Team of the Year

This award recognizes the Recruitment (Talent Acquisition) Team of a company or department that has demonstrated significant success and/or growth in the sourcing, candidate experience, employer branding, candidate selection, interviewing, offer process and on-boarding processes for their company. Please provide key metrics and performance goals where possible.

Innovation in HR Technology

This award recognizes a new idea, device or process within HR technology and/or robotics systems. Innovation can be viewed as the application of better solutions that meet new requirements – truly a revolution, upheaval, transformation, metamorphosis, or breakthrough in how we use technology!

Diversity and Inclusion Excellence

Now more than ever, diversity awareness and managing inclusion within a company are top of mind. What has your team/company done that stands out as a success within your office, company, and/or the industry?

Engagement Strategy Excellence

This award recognizes companies that promote activities, events, as well as a culture, that increases the likelihood of employees developing a positive emotional connection with their organization, co-workers and/or customers.

HR Team of the Year

This award allows you to nominate your HR Team and share the many successes, accomplishments, and achievements you have worked hard to achieve throughout the last year. Whether focused on 1-2 strategic priorities or a myriad of improvements and enhancements throughout the last year, we want to hear your story about why YOUR Human Resources Team is number one!

Best In Class: Candidate Experience/Reputation

Are your customer satisfaction scores higher than your competitors and others in the industry? Are candidates talking about the positive experience they had applying for a job with your company, whether they got the job or not? Tell us about your good candidate experience and how it boosts your reputation and makes it easier for you to attract the best candidates. Tell us how you did it and made it right for your company and candidates.

Member Spotlight: Terri Lewis, Pontoon Solutions


Terri Lewis
Senior Vice President, Global Head of Human Resources
Pontoon Solutions


Please tell us a little bit about your role.

I am the global head of HR for an organization that delivers total talent solutions. I have overall accountability for Talent Acquisition, People Operations and Talent Management. I am obsessed with ensuring our team doesn’t only understand HR. We have to stay close to the business. We have to understand the P&L. It’s essential we contribute to and fully understand the business strategy so we are able to align the people strategy to drive it forward.

As an HR leader, what is one thing that “keeps you up at night?”

Pontoon is a world-leading HR outsourcing organization placing 1.5M contractors annually through our MSP programs and 65,000 permanent placements a year in our RXO programs for our over 150 clients globally. When I can’t sleep at night, my brain wanders to ensuring we are able to attract the right talent in a very tight and competitive labor market to drive our business forward. From there we have to be able to train, engage and continually develop our team. The challenges associated with accomplishing this and balancing priorities in a truly global organization are many.

What’s something you and your team have accomplished that you’re proud of?

In 2018, Pontoon went through a global transformation. We went from a regionally focused organization to a global one. With that comes new challenges, and new insights are needed to continue to strategically drive the business forward. Our HR team is rolling out technologies that are allowing us to see real time workforce analytics which drive decision making. In our business it’s all about people and clients. Our HR team is now able to provide the kind of insight our leaders need at their fingertips every day.

If you could live anywhere on this planet and take everything that you love with you, where would you choose to live?

This is really tough for me as I have been lucky enough to travel the world in my current role. I think I would pick Stockholm, Sweden if you made me pick one. I find it so open and welcoming with wonderful food and great people and culture. I don’t love how cold it is, but I could get used to that for all the other wonderful aspects of life there.

If you could sit on a bench in a beautiful woods, who would you like sitting next to you on the bench and why?

My grandmother. She passed in 2006 and played a very important role in my life. Both of my parents had busy careers and I spent a lot of time before and after school and in the summers with her. She passed relatively early in my professional life and when my son was only 2 years old. I often have conversations with her in my head as I walk through new cities. I would love to be able to talk to her, hear her wonderful words of wisdom again and simply hold her hand.




About:  Cisco helps seize the opportunities of tomorrow by proving that amazing things can happen when you connect the unconnected. An integral part of our DNA is creating long-lasting customer partnerships, working together to identify our customers’ needs and provide solutions that fuel their success.

We have preserved this keen focus on solving business challenges since our founding in 1984. Len Bosack and wife Sandy Lerner, both working for Stanford University, wanted to email each other from their respective offices, but technological shortcomings did not allow such communication. A technology had to be invented to deal with disparate local area protocols, and as a result of solving their challenge, the multiprotocol router was born.

Contact:  Raymond Leung, Global Talent Brand Manager,




About:  GE (NYSE: GE) is the world’s digital industrial company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. GE is organized around a global exchange of knowledge, the “GE Store,” through which each business shares and accesses the same technology, markets, structure, and intellect.  Each invention further fuels innovation and application across our industrial sectors.  With people, services, technology and scale, GE delivers better outcomes for customers by speaking the language of industry.

Contact:  Tony Walby, Senior Talent Acquisition Manager –