In the year 2000, the Office of Minority Health, U. S. Department of Health and Human Services released a set of standards (15) to help guide and drive improvements in the delivery of care services and experiences that were culturally and linguistically appropriate. The Principal Standard states:
“ Provide effective, equitable, understandable and respectful quality care and services that are responsive to diverse cultural health beliefs and practices, preferred languages, health literacy and other communication needs.” This effort was initiated and launched in response to the growing body of research evidence regarding the drivers of racial and ethnic health and healthcare disparities across our country. Over the past two decades, many hospital and health care systems have attempted to successfully implement and scale these standards and practices across their respective workforces and care delivery systems. Most have experienced highly variable results. This session will focus on exploring and understanding the critical role that inclusive leadership and a strategic framework for workforce and health equity can play in delivering the health system benefits desired for patients, staff and community.

Learning Objectives:

1. Learn about the essential requirements to successfully implement and scale inclusive leadership and equitable care outcomes.
2. Identify the key elements of the “business case” for these investments and the challenges that must be overcome to derive the desired benefit.
3. Learn how the adoption of a strategic framework that integrates quality improvement, equity and inclusion, can enhance scalability.


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