MSP / Contingent LaborUncategorized

2023 Baker’s Dozen Customer Satisfaction Ratings: MSP (Contingent Labor Resourcing and Management)

By the Editors

HRO Today‘s Baker’s Dozen Customer Satisfaction Ratings™ are based solely on feedback from buyers of the rated services; the ratings are not based on the opinion of the HRO Today staff. We collect feedback annually through an online survey, which we distribute to buyers directly through our own mailing lists and indirectly through service providers. Once collected, response data for all providers with a statistically significant sample size are loaded into the HRO Today database for analysis.

In order to determine an overall ranking from this data, we analyze results across three subcategories: service breadth, deal sizes, and service quality. Using a predetermined algorithm that weighs questions and categories based on importance, we calculate scores in all three subcategories as well as an overall score. These scores are the basis of the Baker’s Dozen Customer Satisfaction Ratings™ and demonstrate the relative differences among the ranked service providers.

The only influence that HRO Today has on the outcome of this survey is that HRO Today discards incomplete surveys or surveys outside the normal distribution. This includes surveys that are too perfect as to be possible or so negative that they are spiteful and inaccurate. Otherwise, HRO Today has no impact on the survey outcome. While we do not claim that our methodology is the only viable ratings program available, we do vouch for its statistical validity. We hope the Baker’s Dozen Customer Satisfaction Ratings™ provides insight into your next RFP process.

Overall Leaders

  1. Magnit/RightSourcing
  2. AgileOne
  3. Aya Healthcare/Qualivis/Symmetry/Vaya
  4. PeopleScout
  5. KellyOCG
  6. DZConneX
  7. Medical Solutions
  8. EverHive
  9. Pontoon Solutions
  10. Broadleaf Results
  11. AMN Healthcare
  12. Workspend
  13. Advantage xPO

Breadth of Service Leaders

  1. KellyOCG
  2. PeopleScout
  3. Magnit/RightSourcing
  4. EverHive
  5. Pontoon Solutions
  6. Aya Healthcare/Qualivis/Symmetry/Vaya
  7. DZConneX
  8. Medical Solutions
  9. Advantage xPO
  10. Broadleaf Results
  11. AgileOne
  12. Workspend
  13. AMN Healthcare

Size of Deal Leaders

  1. Pontoon Solutions
  2. Magnit/RightSourcing
  3. Aya Healthcare/Qualivis/Symmetry/Vaya
  4. EverHive
  5. PeopleScout
  6. AgileOne
  7. KellyOCG
  8. AMN Healthcare
  9. Medical Solutions
  10. Workspend
  11. Advantage xPO
  12. DZConneX
  13. Broadleaf Results

Quality of Service Leaders

  1. AgileOne
  2. Magnit/RightSourcing
  3. Aya Healthcare/Qualivis/Symmetry/Vaya
  4. PeopleScout
  5. DZConneX
  6. Medical Solutions
  7. EverHive
  8. KellyOCG
  9. AMN Healthcare
  10. Broadleaf Results
  11. Pontoon Solutions
  12. Workspend
  13. Advantage xPO

 

Tags: Baker's Dozen, MSP & Contingent Labor

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